JGJames Griffis

James V. Griffis Jr. · “LJ”

Customer service professional with an operations mindset.

I bring hands-on customer experience, practical team leadership, and a steady, organized approach to fast-moving work.

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01 / Experience

Work history

A broad path through customer-facing work, team responsibility, and operational environments.

  1. Present

    Customer Return Associate, Level 1

    Amazon · RIC9 Facility

    Working in a fast-paced customer returns environment with a focus on care, accuracy, organization, and consistent follow-through.

  2. 2023—2026

    Management & Casino Field

    Non-profit / Team Management · Casino Operations

    Contributed to the management of a non-profit and its team while gaining experience in the casino field. Balanced people, priorities, and real-time problem solving.

  3. 2018—2023

    Customer-Facing & General Roles

    Customer Service · Retail · Food Service · Apparel

    Built a broad service foundation across busy, people-centered workplaces. Developed strong communication, adaptability, and practical problem-solving skills.

02 / Skills

Capabilities

A practical toolkit built through customer-facing work, team management, business responsibility, and daily technology use.

01

People

  • Customer Service
  • Team Management

02

Business

  • Business-oriented
  • Business Management
  • Task Management
  • Project Management

03

Technology

  • Microsoft Office
  • Google Workspace
  • Windows PC
  • macOS
  • Tech-oriented

03 / About

Call me LJ

I stay calm, take care of people, solve the problem in front of me, and help the work move forward.

My experience has taken me from counters and customer conversations to team management and busy operational settings. I’m business-minded, comfortable with technology, and always interested in learning a better way to get the job done.

Name: James V. Griffis Jr.Nickname: LJPronouns: He / him